01 · SPARE PARTS & AFTER-SALES

Motorcycle Spare Parts & After-Sales Support

Spare parts supply, technical assistance and warranty support for international motorcycle distribution and assembly programs.

KAMAX provides motorcycle importers, distributors and OEM partners with initial spare parts planning, replacement parts, technical documentation and warranty coordination.

Support is matched to the approved motorcycle configuration, destination market and agreed project terms, from initial shipments through ongoing after-sales requirements.

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Motorcycle Spare Parts & After-Sales Support

02 · SPARE PARTS SUPPLY

Spare Parts Supply for Motorcycle Distribution Programs

KAMAX coordinates spare parts supply for new motorcycle shipments and established distribution programs. Parts requirements are planned according to the selected models, order quantities, destination market and expected service demand.

Initial Spare Parts Packages

~2% — Initial Planning Reference

For many standard motorcycle models, KAMAX uses approximately 2% of the motorcycle order quantity as an initial reference for spare parts planning. The actual parts mix and quantities are determined according to the model, order volume and local service requirements.

Spare parts can be supplied together with initial CBU, SKD or CKD shipments.

Maintenance & Replacement Parts

KAMAX supplies model-specific spare parts across several categories:

Filters, spark plugs, brake pads, chains, sprockets and other routine service components.

Engine, transmission, suspension and related replacement components.

Lighting, switches, wiring and model-specific electrical equipment.

Mirrors, controls, body panels and related components.

Parts availability and compatibility are confirmed against the applicable motorcycle specifications.

Subsequent Spare Parts Orders

Distributors can arrange additional spare parts orders based on local maintenance demand and the motorcycles already supplied.

KAMAX coordinates repeat orders using the applicable model specifications and parts references. Order quantities, component availability and delivery schedules are confirmed for each supply arrangement.

03 ·PARTS IDENTIFICATION & CONFIGURATION

Model-Specific Spare Parts Identification & Compatibility

Motorcycles supplied to different markets may use different engines, braking systems, electrical equipment or other components, even within the same model family.
KAMAX assists distributors and assembly partners in identifying replacement parts against the relevant motorcycle configurations, helping ensure that parts orders correspond to the vehicles supplied.

Model-specific parts lists, exploded diagrams and electronic parts catalogs (EPC), where available, support component identification and ordering.

Replacement parts are checked against applicable engine types, vehicle specifications and component versions.

VIN, engine numbers or production information may be used when necessary to identify the relevant configuration.

For customized motorcycles and local assembly programs, replacement parts are matched against the approved project specifications.

Where engineering changes or component revisions affect compatibility, the applicable parts requirements are reviewed before orders are confirmed.

04 ·TECHNICAL SUPPORT

Technical Documentation & Distributor Service Support

KAMAX provides technical assistance to overseas distributors, service teams and local assembly partners, with support matched to the motorcycle model and project requirements.

Available technical documentation may include service manuals, maintenance instructions, electrical diagrams and model-specific technical specifications.

Documentation availability, format and language are confirmed according to the motorcycle program.

KAMAX’s technical personnel assist business partners with component installation, maintenance questions, fault identification and reported technical issues.

Support may involve remote communication, technical references and coordination with engineering or quality personnel.

KAMAX provides step-by-step assembly videos for applicable SKD and CKD projects, covering component installation, assembly sequences and key technical checkpoints.

Service guidance and additional technical coordination or training are arranged according to the motorcycle model and agreed project scope.

Motorcycle Spare Parts & After-Sales Support | Kamax Motorcycle

05 · WARRANTY & QUALITY CLAIMS

Warranty Coverage & Quality Claim Handling

2 Years / 20,000 km

Limited Manufacturing Defect Warranty

Whichever comes first · Most standard motorcycle models · Subject to applicable warranty terms

KAMAX's Hugo and technical team conducting an on-site motorcycle inspection at the factory.

Warranty Coverage

For most standard motorcycle models, KAMAX provides a limited warranty of 2 years or 20,000 km, whichever comes first, covering defects in materials or manufacturing workmanship under normal use and proper maintenance.

The warranty period begins on the factory release date or bill of lading date, as specified in the applicable project agreement.

Warranty coverage applies to eligible manufacturing defects and does not constitute an unconditional guarantee against all product failures.

Warranty Exclusions

The limited warranty generally excludes damage or failures resulting from:

Accidents & Misuse

Accidents, improper use or operation outside intended conditions.

Improper Maintenance

Incorrect repairs, inadequate maintenance or unauthorized modifications.

Incorrect Assembly

Damage resulting from improper assembly, installation or handling.

Normal Wear & Consumables

Routine wear and replacement of consumable parts, unless a manufacturing defect is confirmed.

Specific coverage, exclusions and responsibilities depend on the motorcycle model, destination market, applicable law and agreed commercial terms.
Different warranty conditions may apply to off-road, recreational and specialized motorcycles.

Quality Claim Handling

Claim Submission

Distributors submit the affected motorcycle model, VIN or engine number where applicable, mileage, fault description and supporting photographs, videos or service records.

Technical & Quality Assessment

KAMAX reviews the reported issue against relevant specifications, available production information and supporting evidence to assess the cause and responsibility.

Claim Resolution

Corrective measures may include replacement parts, technical guidance, component inspection or other agreed actions.Related costs are allocated based on quality assessment findings and the project agreement.

Quality Follow-Up

Repeated or batch-related issues may require further technical investigation, root-cause analysis and corrective action involving the relevant engineering, quality and production teams.

SKD & CKD Warranty Responsibilities

For SKD and CKD programs, warranty responsibilities are assessed against the agreed scope of component supply, local assembly, inspection and maintenance.
Manufacturing defects in components supplied by KAMAX and issues arising from local assembly, handling or maintenance are evaluated according to their causes and the applicable project agreement.

06 ·LONG-TERM SPARE PARTS SUPPORT

Technical Documentation & Distributor Service Support

Long-Term Spare Parts Supply for Established Motorcycle Models

~10 Years

Spare Parts Support for Selected Models & Established Platforms

Measured from the model’s last supply date · Subject to component availability and agreed supply terms

For selected motorcycle models and established production platforms, KAMAX supports spare parts supply for approximately 10 years from the model’s last supply date. Coverage depends on the component category, supplier availability and agreed project terms, and does not imply guaranteed availability of every individual part.

Common maintenance items and shared-platform components may remain available across multiple production cycles.

Distributors can coordinate additional parts orders according to local service demand and applicable supply arrangements.

When motorcycle specifications or components are revised, KAMAX reviews replacement parts and compatibility requirements against the updated configuration.

For selected discontinued models, continued supply of compatible replacement parts can be reviewed.

Model-specific body panels, proprietary components and parts from discontinued suppliers are assessed individually according to actual availability.

07 · FREQUENTLY ASKED QUESTIONS

Motorcycle Homologation FAQs

Yes. KAMAX can coordinate spare parts with initial CBU, SKD or CKD shipments. For many standard models, approximately 2% of the motorcycle order quantity serves as an initial planning reference. The actual parts mix and final quantities are confirmed for each project.

For selected models and established production platforms, KAMAX supports spare parts supply for approximately 10 years from the model’s last supply date, subject to component availability and agreed project terms.

Yes. Available support includes model-specific parts lists, electronic parts catalogs, component references, service information and technical guidance. Documentation availability depends on the motorcycle model and project requirements.

Most standard motorcycle models carry a limited warranty of 2 years or 20,000 km, whichever comes first, against defects in materials or manufacturing workmanship.
The warranty begins on the factory release date or bill of lading date specified in the project agreement. Coverage is subject to applicable exclusions and commercial terms.

Distributors submit the relevant vehicle details, fault description and supporting evidence. KAMAX’s technical and quality personnel review the issue and coordinate the appropriate resolution.
Corrective measures and related cost responsibilities are determined according to the assessment findings and applicable project agreement.

07 · PROJECT INQUIRY

Discuss Your Spare Parts & After-Sales Requirements

Share your destination market, motorcycle models and expected spare parts or technical support requirements with KAMAX. Our export team will coordinate the relevant supply and service details.

Submit Your Project Requirements